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Frequently Asked Questions

• When I try to access the program modules, I receive an "Error/Site Disabled" message; how is this resolved?

  Possible Issue Resolution if receiving Error

  • Make sure to clear cookies and enable Flash player if needed.

  Possible Issue Resolution if using PC/Google Chrome:

  • Make sure you are using the most updated version of Google Chrome as your browser. Internet Explorer/Microsoft Edge use for accessing the website often causes problems.

  Possible Issues Resolutions if using Mac/Safari Browser:

  • If this message is received using Mac/Safari Browser, Malware may be present on your computer that was hijacking the browsers installed. Visit the Apple store, who are able to remove the malware.
  • Privacy settings may be enabled in Safari on Mac. Below describes how the issue was resolved
    • Go to Privacy Settings and "disable cross-site tracking" in Safari on the Mac.

       

      

     

  If Safari users receive the following message while accessing the course:

  "Due to your current browser settings, we are unable to save your progress. Please use the link below to update your browser's cookie settings. If you continue to experience difficulty, please contact Customer Support.  -Vector Solutions"

  Error Message stating that " Due to your current browser settings, we are unable to save your progress. Please use the link below to update your browser's cookie settings. If you continue to experience difficulty, please contact Customer Support. -Vector Solutions"

  Safari users can work around the issue completing the following steps:

  • In the Safari app on your Mac, choose Safari > Preferences,
  • Then click Privacy
  • Uncheck "Prevent cross-site tracking."

  This option can be re-enabled after completing the course.

• Why am I unable to select any module to complete from the program?
  The Informed Ospreys Program is structured in a particular order for completion. Therefore, the courses within the modules must be completed in the sequence they are organized in order to move onto the next module.
• Who do I reach out to if I am having trouble logging into MyWings to access the modules?

  If you have trouble logging in to myWings, you may use or to have reset your password. If you have additional login issues, please email helpdesk@unf.edu. 

• How do I lift my policy and regulation informational hold?

  As a Ïã¸ÛÁùºÏ²Ê¿ª½±½á¹û2023 student, it is important that you are familiar with University regulations/policies that impact your enrollment and interactions with others. Ïã¸ÛÁùºÏ²Ê¿ª½±½á¹û2023 believes it is particularly important that you understand your rights and responsibilities, know where to go for resources and reporting concerns, and are educated on topics associated with your health and safety.   

  To lift your hold, open MyWings, select the Student Resources Tab, click on Academic Records, select Holds, click '"Release Regulations Hold" and then review the following regulations/policies (click on each regulation/policy to review): 

  1. Non-Discrimination, Equal Opportunity and Inclusion Regulation
  2. Sexual Misconduct and Title IX Sexual Harassment Regulation
  3. Alcohol and Other Drugs Policy
  4. Prohibition Against Hazing  Regulation
  5. Student Handbook 

  • Review the location of the Report an Incident webpage. This webpage can be used to report incidents and locate campus resources. 
  • Complete the Informed Ospreys Program and other required university training, which can be found by logging into your MyWings, clicking on the Training and Development menu item from the left side menu, then selecting Student Training. From Student Training select Osprey Ascend and Hazing Prevention to complete required training.

  Then check the acknowledgement box and the submit button. This will remove your hold.